Terms & Conditions

These Terms & Conditions govern your use of the Mr Tyro platform, including our website, online ordering, appointment booking, and in-branch services (collectively, the "Services").

If you do not agree with any part of these terms, please do not use the Services.

"Mr Tyro", "we", "us", or "our" refers to the operator of this platform and its authorised branches and supply points.

"You" or "Customer" refers to any person who accesses the Services or places an order or appointment through them.

You must be at least 18 years old and able to enter into a binding contract to use the Services.

When you create an account, you agree to provide accurate and current information, including a valid mobile number, and to keep your login credentials confidential. You are responsible for all activity that takes place under your account.

We make every effort to display product details, specifications, and prices accurately. However, tyre availability varies by branch and may change without notice.

Prices are shown in the displayed currency and, where indicated, are inclusive of applicable taxes. We reserve the right to correct any pricing errors and to update prices at any time before an order is confirmed.

When you place an order or book a fitment appointment, you select a branch and a quantity. Availability shown for each branch is indicative and may depend on same-day stock, transfers between branches, or next-day fulfilment.

We will confirm your appointment details by the contact method you provide. If the selected branch cannot fulfil your requested quantity, we may suggest an alternative branch or time slot.

Payment may be collected online or at the branch, depending on the option selected at checkout. You agree to pay all amounts due, including any applicable taxes and fees.

We use trusted third-party providers to process payments and do not store full payment card details on our own systems.

You may cancel or reschedule an appointment before the scheduled time by contacting us or using your account, subject to branch availability.

Returns of fitted tyres are generally not accepted unless the product is found to be defective. Unused products in their original condition may be eligible for return or exchange in line with applicable consumer-protection law. Approved refunds are issued using the original payment method.

Fitment and related services are performed by trained staff at our branches. Manufacturer warranties, where available, apply according to the manufacturer's terms.

We are not responsible for issues arising from misuse, improper maintenance, road hazards, or damage occurring after the product leaves our branch.

You agree not to misuse the Services, including attempting to gain unauthorised access, interfering with their operation, submitting false information, or using them for any unlawful purpose.

We may suspend or terminate access to the Services if we reasonably believe these terms have been breached.

All content on the platform, including text, graphics, logos, and software, is owned by or licensed to Mr Tyro and is protected by applicable intellectual-property laws.

You may not copy, reproduce, or distribute any part of the platform without our prior written consent.

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Mr Tyro shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

We may update these terms from time to time. The latest version will always be available on this page, and continued use of the Services after changes are posted constitutes acceptance of the updated terms.

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and any disputes shall be subject to the jurisdiction of the competent Jordanian courts.

If you have any questions about these terms, please contact us through the contact details provided on our website.